Hospitality Supervision and Leadership Skills

The EDI Level 3 Diploma in Hospitality Supervision and Leadership Skills (NVQ) is designed to recognise occupational competence for anyone with a supervisory or leadership role in the hospitality industry. To achieve the Diploma, you must demonstrate competence when working in a real hospitality workplace.

The qualification covers leadership, working relationships, customer service, resource control and health, safety and hygiene. In addition, a range of optional units are available in the following areas: food production, food service, drinks service, management of functions, housekeeping, portering and concierge, reception and reservations and bookings, as well as generic management responsibilities and customer service.